Revstage Support

Contact

Email support@evelyn-ai.com. Support is by email in English. We usually reply within two business days.

Please include your Revstage version (on Mac: Revstage menu, About Revstage), your Mac or iPad model and OS version, and the steps that led to the problem. Do not send BOM files unless we ask; a screenshot is usually enough.

System requirements

• Mac: macOS 12 Monterey or later, Apple silicon or Intel from the Mac App Store; the website download needs Apple silicon.
• iPad: iPadOS 15 or later.

Subscriptions

• Free trial. Revstage Pro starts with a two-week free trial. After the trial or subscription ends you can still open, export, and back up your data; editing needs an active subscription.
• Restore purchases. Open Local Workspace in Revstage and choose Restore Purchases, signed in with the same Apple Account you subscribed with.
• Cancel or change a subscription. On Mac, open the App Store, click your name, then Account Settings and Manage Subscriptions. On iPad, open Settings, tap your name, then Subscriptions.
• Refunds. App Store purchases are refunded by Apple. Request one at reportaproblem.apple.com.

Licenses bought on this website

• Activate. Polar emails your license key right after purchase. Open Local Workspace in Revstage, choose Activate License, and paste the key. A Pro key works on up to 3 Macs; a Team key on up to 2 host Macs.
• Move to another Mac. Deactivate the old Mac in your Polar customer portal (link in your receipt email), then activate on the new one.
• Offline use. Revstage checks the key once a day when online. It keeps working offline for 30 days after the last successful check.
• Invoices, renewal and cancellation. Website purchases are sold by Polar. Use the link in your Polar receipt email to download invoices, update your card, or cancel renewal.
• Refunds. Email support@evelyn-ai.com within 14 days of purchase.

Backups and moving between devices

Revstage stores your workspace only on your device. Open Local Workspace to create an encrypted portable backup, keep it somewhere safe, and restore it into a new workspace on another Mac or iPad. Keep the backup password; it cannot be recovered.

Team sharing (Mac)

With a Team subscription, a Mac on your network hosts the shared workspace and teammates join from a web browser, including iPad Safari. Keep the host Mac awake and on the same network while the team is working. Compare the certificate fingerprint your administrator sends you before signing in.